Terms and Conditions

Preamble

This website is owned and managed by MGOIS Portal L.L.C. (“we,” “us,” “our”). By using this website, app, or any related media, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you may not use our platform. Any new features or tools added are also covered by these terms. It is your responsibility to review updates, and continued use of the website signifies your acceptance of those changes.

At Mgois, it is our topmost concern to protect your privacy by keeping all your information safe and secure. However, a few of our authorized employees within our team can access selective data provided by you while placing orders on our website. We guarantee that our systems are fully protected and our technical staff is always reviewing to ensure complete protection of your data. We may go for legal action in case of any unauthorized action against our computer systems and data, and we assure that no involved subject can escape with your data.

CONFIDENTIALITY

We declare that we do not share any of the information you provide us with any third party in any case or situation. 

PERSONAL INFORMATION WE COLLECT

When you register to our services, we may collect:

• Your personal details, including your home addresses, email address(es), phone number(s), and date of birth.
• Your account login details, such as your username and the password (encrypted) that you have chosen; and
• Your interests, preferences, and other profiling information.
• Information about your online purchases (for example: what, when, where you ordered/bought and how you paid);
• Information about your online browsing behaviour on our Websites, Mobile Apps, and public networks and information about when you click on one of our adverts (including those shown on other organizations’ websites);
• Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type, and mobile device identifiers); and Information about your precise geolocation.

Other sources of personal information

We may collect the following types of personal information about you from other sources: contact details, purchases, interests, preferences, or other types of publicly available information

If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our Platforms but you may not be able to access certain options, products or services, and in some cases, we may not be able to fulfil a service you request.

WHY AND HOW WE USE YOUR PERSONAL INFORMATION

• Make our Services available to you
• We use your personal information to provide the services you have requested, including:
• Processing your orders and refunds; and
• Managing the accounts you hold with us.

This is so we can provide the services to you in line with our contractual obligations to you.

Personalize your experience

We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first.

Contact and interact with you

We may use your personal information when we communicate with you, in order to:

• Contact you about our Services, for example by phone, email, or post or by responding to social media posts that you have directed at us;
• Manage promotions and competitions you take part in, including those we run with our suppliers and partners;
• Invite you to take part in and manage customer surveys, questionnaires, and other market research activities carried out by MGOIS kids clothing brand and by other organizations on our behalf.

It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with a notice about our services.

Manage and improve our day-to-day operations

We analyse information about how you use our services to:

• Manage and improve our Websites and Mobile Apps;
• Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you;
• Detect and prevent fraud or other crime.

It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.

TRANSFER OF YOUR PERSONAL INFORMATION

Your personal information may be transferred to, stored, and processed in a country that is different from your country of residence or our country of incorporation. In any case, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected.

In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.

HOW WE PROTECT PERSONAL INFORMATION

We maintain physical, technical, and organisational safeguards to secure your personal information from unauthorized access, use, alteration and destruction. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

SOCIAL MEDIA

We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.

MGOIS is not responsible for any information posted on those sites other than the information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.

RETENTION

We keep records for as long as required to 

1. a) manage purchases, bookings, memberships and provide the other relevant products or services anticipated by this Privacy Policy, including keeping you up-to-date with our marketing b) personalize the products, services, and communications with you 
2. c) comply with the applicable record retention legal requirements. 

When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations and regulators’ expectations.

MARKETING COMMUNICATIONS

All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials you may opt-out from receiving these communications or change your account settings, this will remove you from marketing lists.

Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding the services or products you bought from us and responses to inquiries made to us and that we may hold your details on a suppression list so we don’t send you marketing communications in the future.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising.

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or another device.

Once you have given us your consent to the use of cookies, we shall store cookies on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using your internet browser settings.

Keep me signed in

Selecting this button keeps you logged in whereas a password would not be required to return to the application. This is to enhance smooth experience however this should only be selected on owner devices and never selected on public or shared devices.

YOUR RIGHTS

You have the right to see or access the personal information we hold about you. To receive this information, please email us.

In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights to:

• See the personal information we hold about you.
• Correct or update it.
• Ask us to delete it.
• Limit or object to its use.
• Withdraw consent at any time.

Contact us to exercise these rights. We may ask for more info to verify your identity.

Privacy Concerns

We update this Privacy Policy when needed and place updates on our platforms. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise. Please review this Privacy Policy periodically for changes.

Links to Other Websites

• Our platforms may link to other websites.
• We are not responsible for their privacy policies.
• Please review those sites’ policies before sharing personal information.

Children

• Our platforms are not meant for children under 13.
• If you provide info for a child under 13, you confirm you are the parent or guardian and consent to us using the child’s info as described.